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We maintain high standards of excellence and strive for 100% customer satisfaction!
Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative review, so that we can satisfactorily address your concerns.
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
USA customers with shipping address within the continental United States, may cancel order within 48 hours of payment. No cancellation fee and your money refunded.
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (60 days [30 days if shipped to USA] not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gladys Bailey Shops (i.e. not cleared by customs, delayed by a natural disaster).
- You changed your mind and no longer want the product.
- Other exceptional circumstances outside the control of Gladys Bailey Shops
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days [30 days if shipped to USA]) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.